Q: How can I save costs during my move?
A: Being as organized as you can and having boxes ready and labelling your items with green painters tape are a few simple ways to save costs during your move.
Q: What areas does RC MOVERS serve?
A: RC MOVERS serves all of British Columbia, Alberta, and Saskatchewan. Although we usually stay around Okotoks and the Calgary metro area.
Q: How far in advance should I schedule my move?
A: As soon as you know when you're moving, you should give us a call. In our busy season, we can be booking up to 2 months ahead.
Q: How is the cost of my move determined?
A: The cost of your move is determined by how long it takes to drive from our yard and back to our yard once your job is complete. Other factors, such as fuel, will be included depending on your location.
Q: Do you require a deposit before I move?
A: A deposit isn't required on local moves. We prefer to have half payment on long distance moves, paid between 2 to 4 weeks prior to the move.
Q: Do you offer any sort of discounts or promotions?
A: Yes. RC MOVERS does offer senior rates, along with a small discount if we move you twice within 3 months (or 90 days).
Q: Are there items you won't move during my move?
A: Yes. We don't move rounded televisions, artwork over $500, pianos of any kind or anything flammable.
Q: What should I do if something is damaged during my move?
A: Tell Jason or Ruben right away, but usually they will tell you if something happens. You're also welcome to call our head office at 403-861-9520. Please understand that after 3 months (or 90 days) from your move, if you haven't reported any damage, RC MOVERS isn't liable for damages.
Q: Are there any hidden fees I should be aware of?
A: No. As long as you communicate back and forth with our head office, there is no hidden costs to worry about. If you're worried, ask us for a break down on the costs to help ease your mind.
Q: Do you offer in-home and virtual assessments?
A: Yes. If you live within 100 kilometres of Okotoks, we offer in-home assessments free of charge. Beyond that, a fuel fee is charged or you can email a list or pictures to r.c.movers99@gmail.com. Virtual assessments are also welcomed.
Q: What is your cancellation or re-scheduling policy?
A: If you're moving local, you can cancel up to 24 business hours before your move date. If you cancel after this, you'll be charged a 3 hour minimum.
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Q: Can you move my car if I'm flying to my new destination?
A: Yes. RC MOVERS can either bring the vehicle in their Sterling (equipped for vehicles) or have one of our crew members drive it for you.
Q: Do you offer short-term or long-term storage?
A: Unfortunately, no. We can hold it for a night if necessary in the truck, but anything longer would have to be at a local Storage Facility in or around the Okotoks area.
FAQ
Q: Do you provide junk removal or donation drop-off services?
A: Yes. Donation items can be done for a small fee (if not included in the move) and the landfill will charge us $60 to $100 depending what you want thrown away.
Q: Can I leave items in my dresser drawers?
A: No. We prefer if you can take items out of any drawers. It's easier to move the item that way, and we'll likely remove the drawers from the base regardless.
Q: What should I do if my moving date changes last minute?
A: Call us immediately. If we can still help you, we will but often times we book more than a month ahead.
Q: Will RC MOVERS still show up if the weather is bad?
A: Yes. We might be delayed, but will have our head office call you if that's the case.
Q: I haven't used movers before. Should I tip them?
A: You don't have to, but we don't mind if you do. If you'd like to tip altogether, then you can send it with your e-transfer. If you want to tip individually or one crew member only, pull them aside and do it that way.
Q: Can my kids watch the movers or should they stay out of the way?
A: They can watch, but they need to have someone over 16 years old watching them at all times.
A: Our rule of thumb is, if we disassemble the furniture, we will reassemble it as well. If you disassemble it beforehand, we'll let you put it back together.
Q: Can RC MOVERS disassemble and reassemble my furniture?